C&S Wholesale Grocers Inc. is transforming the way its supply chain drives customers’ growth through innovative technology solutions that provide real-time data and analytics. C&S has partnered with FourKites, a leader in predictive supply chain visibility, to provide customers with unique insight into our operations. Using FourKites’ platform, C&S Delivery Alerts sends logic-based messages to track store deliveries in real time, including when a truck has left the warehouse; when it is approximately one hour away; and when it has arrived. Now, C&S customers have unprecedented visibility into delivery status.
C&S quickly adopted FourKites’ innovative platform, used by more than 260 of the world’s largest shippers across all areas of their supply chain operations, including customer service, dispatch, transportation analytics, procurement and warehousing. Through the use of FourKites’ predictive, machine-learning-driven platform, powered by data from the industry’s largest network of shippers, carriers and 3PLs, C&S Delivery Alerts has resulted in a 65 percent reduction in internal productivity loss and substantially improved customers’ delivery experience.
“It’s important that our customers have more visibility into our supply chain, which enables them to manage their businesses more effectively,” said Chris Smith, chief supply chain officer at C&S. “FourKites’ platform allows us to quickly communicate across our organization to better support our customers and optimize our supply chain performance.”
“It’s all about transforming the customer experience and providing superior service from orders to delivery. C&S Delivery Alerts gives our customers all the information they need to plan — from employee schedules to shopper promotions,” said Joe Cavaliere, chief commercial officer at C&S. “When customers know when to expect their deliveries, they can make operational choices that reduce costs and drive their revenue.”
“When it comes to best practices during the initial FourKites implementation phase, C&S has been a true thought leader,” said FourKites CEO Mathew Elenjickal. “They’ve deployed the platform to hundreds of active users throughout their organization, and their adoption of the technology is among the most enthusiastic we’ve ever seen. We’re proud to partner with such a visionary organization.”
